Help Desk
Tell us what's wrong — we'll route it to the right desk.
Fill in the form below and it will be sent to info@digitaluniversity.online. Most tickets are acknowledged within one working day and resolved within three.
Prefer email?
Write directly
Send your roll number, programme and issue to
info@digitaluniversity.online
What can we help with
§ 1
01
Admissions
Enrolment, transfer credits, document verification.
02
Examinations
Hall tickets, re-evaluation, result queries.
03
Fees & Payments
Payment failures, receipts, refund status.
04
Technical
Portal login, lecture playback, app access.
Raise a ticket
§ 2Frequently asked
§ 3How long does the help desk take to respond?
Tickets are acknowledged within one working day and most are resolved within three working days. Examination-period queries during result weeks may take slightly longer.
I can't log into the student portal — what do I do?
Use the "Forgot password" link on the portal first. If the problem continues, write to info@digitaluniversity.online with your roll number and a screenshot of the error.
Where do I check my fee payment status?
Payment status appears under Dashboard → Fees in the student portal within 24 hours of a successful transaction. If it doesn't reflect after that, email us with the transaction reference number.
Can I call instead of emailing?
The help desk currently operates by email only to keep a written record of every request. Write to info@digitaluniversity.online and a staff member will follow up.